There are two possible ways to proceed with a damaged device:
1. Damaged upon arrival: If you received a damaged package or device, kindly send us a few photos of the shipping envelope with the label visible, along with images of the damaged items.
2. Device malfunction during warranty: If your device stopped working within the 2-year warranty period, please provide a short video demonstrating the issue, and we will initiate the RMA process accordingly.
Please contact Trezor support via our
chatbot Hal if you have received an incorrect, faulty or damaged item, or experienced a malfunction during use.